Returns/Refunds

Updated 07/13/2024
Our store is specifically designed to cater to customers, providing them with a seamless
supply of products. We work with over 300+ major USA-based brands, ensuring that
you have access to a wide range of high-quality products for your customers.
We understand the importance of efficiency and timely delivery. That's why all orders
are shipped within 3-5 business days or less*. We strive to ensure that you receive your
products in a timely manner, allowing you to meet the demands of your customers and
keep your business running smoothly.
We also have a hassle-free returns policy in place. If you receive a damaged or
incorrectly packaged order, we accept returns within 48 hours of receipt. In such cases,
we may request photos as evidence of the issue. We want to make sure that you are
satisfied with your order and will work with you to resolve any problems that may arise.
Canceled orders, Refused orders are subject to a 15% restocking fee.

Items that are prohibited to be returned: Clothing/Wearables, Bowls, Food stuffs. 
We are committed to providing excellent service and support to our valued retailers. If
you have any questions or concerns, please don't hesitate to reach out to us.
You can contact us via email at ktsenterprisellc@gmail.com during our business hours,
which are Monday to Friday, 9am-3pm EST. We are here to assist you and ensure that
your experience with us is a positive one.
Thank you for choosing us as your trusted partner for all your pet needs.
*Please note that shipping times may vary depending on the availability